Cancellation and Terms Policy

Full Terms and Conditions — the complete legal version.

For the plain-English summary, see the Cancellation and Terms Policy page on our main site. Where there is any inconsistency between the summary and these Full Terms, these Full Terms prevail.

1. Booking Confirmation and Payment

1.1 Confirmation

  • You will receive a confirmation email showing the date, time, and location of your course upon booking

1.2 Payment Requirements

  • Payment must be received within 24 hours of booking, or before the scheduled course start time, whichever is earlier.
  • Where a booking is made at short notice, Love Motorcycle Training may require immediate payment as a condition of confirming the booking.
  • Failure to pay within the applicable timeframe allows Love Motorcycle Training to cancel your booking and offer the spot to another client, without further notice.
  • Where payment is not received before the course commences, you will not be permitted to participate in the course, and the booking will be treated as a no-show under clause 2.3.

2. Cancellation by You

2.1 Notice Requirements

If you need to cancel, amend, or transfer your course, you must notify us in writing through one of the following channels:

  • Student Portal (preferred): Log your cancellation, amendment, or transfer request through your Student Portal. Requests submitted through the Student Portal are time-stamped and logged automatically, providing the clearest record of notice.
  • Email: Send your request via the contact form on our website. Your email must include your full name, the course name, the course date and location, and the reason for the request.

Requests given by any other channel — including verbal notice, text message, Facebook or Instagram message, or a message passed through an instructor — are not effective and will not be acted upon until submitted through the Student Portal or the contact form.

Processing of requests. Submitting a request through the Student Portal records your notice; it does not of itself constitute acceptance of a refund, transfer, or credit. The financial outcome of any cancellation or transfer is determined by Love Motorcycle Training in accordance with clauses 2.3, 2.3A, 2.4, 2.5, and 2.6. Where your request falls within clauses 2.3A, 2.4, 2.5, or 2.6, or otherwise requires our discretion, we will contact you to confirm the outcome.

Deemed receipt.

  • Requests submitted through the Student Portal are deemed received at the time they are logged by the portal.
  • Emailed requests are deemed received when the email arrives in our inbox during business hours. Business hours are 8:00am to 5:00pm Monday to Friday (New Zealand time), excluding public holidays. Email received outside business hours is deemed received at 8:00am on the next business day.

Notice period calculation. The 48-hour notice period in clause 2.3 runs from the time notice is deemed received under this clause (not the time the request was composed or sent) through to the scheduled course start time.

2.2 Payment Processing Fees

Where a refund is payable under this policy, it will be calculated after deducting any payment processing fees incurred by us in connection with your booking (including but not limited to credit card, debit card, or online payment gateway fees). These fees are non-recoverable and cannot be refunded to us by our payment processors. No refund will include an amount for payment processing fees.

2.3 Cancellation Terms

Standard Courses

  • Less than 48 hours notice: No refund or transfer available. The full course fee is forfeited.
  • More than 48 hours notice: You may either:
    • Transfer to an alternative course date at no additional charge (one free transfer only), provided a specific future course date is nominated within 48 hours of the cancellation request. If no date is nominated within that window, the booking will be treated as a standard cancellation and any applicable refund processed accordingly. Any subsequent transfer of the same booking will incur a $15 transfer administration fee, payable at the time of the transfer request; or
    • Cancel and receive a refund of your course fee less the $50 administration fee and any payment processing fees (see clause 2.2); or
    • At our discretion, elect to hold your course fee as a credit on your account in the full amount paid (no $50 administration fee applies where a credit is elected in lieu of a refund), subject to the terms in clause 2.6.
  • Transfers are not open-ended. Transfer requests cannot be made retrospectively after a cancellation has been processed. If no specific transfer date is nominated at the time of cancellation, the cancellation will be treated as a standard cancellation and any applicable refund or credit processed accordingly.
  • No-show: No refund or transfer available. The full course fee is forfeited.

Performance Cornering Courses (Track Days)

  • Special terms apply: no refund for cancellations made within 28 business days of the event;
  • No transfers available for track day cancellations.

2.3A Transfers Where Costs Have Been Incurred

The free transfer option in clause 2.3 is not available as of right, and any transfer is at Love Motorcycle Training's sole discretion, where Love Motorcycle Training has incurred, committed to, or will reasonably incur non-recoverable costs in connection with your booking. This includes:

  • Venue, track, or facility hire fees;
  • Instructor travel, accommodation, or mobilisation costs;
  • Group course minimums or third-party bookings made in reliance on your attendance;
  • Equipment hire, delivery, or transport arranged specifically for the scheduled course;
  • Any other direct cost Love Motorcycle Training has committed to, paid, or will incur in anticipation of running the course.

Where this clause applies, each request will be assessed on a case-by-case basis. At our discretion we may:

  1. Decline the transfer and apply the standard cancellation terms in clause 2.3;
  2. Approve the transfer on payment of a contribution fee reflecting the unrecoverable costs attributable to your booking; or
  3. Approve the transfer at no additional charge where, in our reasonable assessment, no material cost will be incurred.

The right to a free transfer under clause 2.3 is not guaranteed and does not override this clause. Customers should contact us as early as possible if a transfer may be required.

2.4 Weather Conditions

  • Courses proceed in most weather conditions unless we determine it is unsafe to do so. The safety assessment is made by us, not by the customer.
  • Where we determine a course cannot safely proceed, we will nominate a replacement date. For individual bookings, we'll try to accommodate a date that works for you where practical. For group or scheduled bookings, the replacement date is set by us and may not be able to accommodate every individual customer's availability. You may accept the replacement date, or forfeit the course fee.
  • Where you are unable to accept the nominated replacement date, we may, at our sole discretion, offer to hold your course fee as a credit under clause 2.6. A credit is not an entitlement.
  • No refund applies where a course is rescheduled due to weather. This applies to both individual and group bookings.
  • If you choose not to attend a course that we consider safe to run, no refund, transfer, or credit applies.

2.5 Personal Circumstances

We understand that illness, injury, bereavement, transport issues, work commitments, and other personal emergencies happen. Where such a circumstance arises, we encourage you to contact us as early as you are able.

  • More than 48 hours before the course: The standard options in clause 2.3 apply — you may transfer (one free transfer per booking) or cancel with a refund less applicable fees. At our discretion, we may also offer to hold your fee as a credit. Personal circumstances do not remove your entitlement to the free transfer option; in fact, the free transfer is designed for situations like these. Transfers remain subject to clause 2.3A where Love Motorcycle Training has incurred venue, travel, or other non-recoverable costs in connection with your booking.
  • Less than 48 hours before the course, or on the day: The standard position in clause 2.3 applies. No refund, transfer, or credit is available regardless of the circumstances, and the full course fee is forfeited. This applies equally to illness, injury, bereavement, transport issues, work commitments, and any other personal circumstance.

2.6 Course Credits

Where Love Motorcycle Training agrees, at its sole discretion, to hold a course fee as a credit following cancellation, the following terms apply:

  • Discretionary: A credit is not an entitlement. It may be offered at our discretion where cancellation occurs more than 48 hours before the course and the customer elects not to take a refund or transfer.
  • No administration fee on election: Where a customer elects to take a credit rather than a refund, the $50 administration fee is not deducted from the credit balance. The credit will be held for the full amount paid, less any payment processing fees (see clause 2.2).
  • Election is final: The election to take a credit is final and irrevocable. Once a credit has been issued, it cannot subsequently be converted to a cash refund under any circumstances. If a refund is preferred, that option must be elected at the time of cancellation, in which case the standard $50 administration fee and payment processing fees will apply.
  • Expiry: Credits expire 6 months from the date of cancellation. Any unused credit balance is forfeited in full upon expiry. No refund, extension, or reinstatement will be provided after the expiry date.
  • Non-transferable: Credits are held in the name of the original registered customer only. They cannot be transferred, assigned, gifted, or applied to a booking made by another person.
  • No cash value: Credits have no cash or monetary value and may only be redeemed against a future Love Motorcycle Training course booking.
  • Not a gift voucher: A course credit is not a gift voucher or stored value product. It does not attract the protections applicable to gift cards or vouchers under New Zealand consumer legislation.
  • Partial redemption and expiry: Credits may be applied in whole or in part across one or more future bookings. Where a credit is partially redeemed, the unused balance remains available for future use, but only until the original 6-month expiry date. Using part of a credit does not extend or reset the expiry period.
  • Visibility and management: Credits are held in your Student Portal account and can be viewed, tracked, and applied to eligible future bookings from within the Portal. The 6-month expiry runs automatically from the date the credit was issued; neither partial use nor any other activity extends this period.

3. Attendance Requirements

3.1 Forfeiture of Course Fees

You will forfeit your entire course fee if you attend but cannot complete training because:


Timing Issues

  • Arriving more than 5 minutes after course commencement (regardless of reason);
  • Leaving the course before completion.

Documentation

  • Failure to bring required documents (licence, etc.).

Vehicle Requirements

  • Your motorcycle is not legally roadworthy (current WOF and registration required);
  • Your motorcycle is not appropriate for your current licence class under the Land Transport (Driver Licensing) Rule 1999 (including the LAMS schedule where applicable to Learner or Restricted licence holders);
  • Your motorcycle has defects that, in the subjective but reasonable opinion of the instructor, affect the safe operation of the motorcycle on the course. The instructor's assessment is made on the basis of the condition of the motorcycle at the time of the pre-course inspection, and is final.

A current Warrant of Fitness (WOF) is not determinative. A WOF certifies the condition of the motorcycle at the time it was inspected by the WOF inspector, which may be up to 12 months before the course. The condition of the motorcycle may have changed since that inspection, whether through wear, modification, damage, or lack of maintenance. The presence of a current WOF does not prevent the instructor from refusing the motorcycle if, in the instructor's opinion, it is not safe to use on the course.

A motorcycle will be considered to have defects affecting its safe operation where:

  • The tyres are below the minimum legal tread depth, are significantly damaged, or are visibly under-inflated;
  • The brakes are not functioning correctly, or brake pads or fluid are at or near the end of serviceable life;
  • The lights, indicators, horn, or mirrors are not functioning or are not present;
  • The chain, belt, or shaft drive is visibly damaged, excessively worn, or incorrectly adjusted;
  • The exhaust system is non-original or has been modified, and is either (i) non-compliant with applicable noise or emission standards under the Land Transport Rule: Vehicle Equipment 2004, or (ii) for a motorcycle ridden on the course by a Learner or Restricted licence holder, causes the motorcycle to fall outside its LAMS-approved configuration;
  • The motorcycle has significant fluid leaks;
  • The motorcycle has visible structural damage to the frame, forks, swingarm, or wheels;
  • Any other defect that the instructor, in the instructor's subjective but reasonable opinion, considers a safety risk on the course.

Safety Requirements

Not wearing adequate protective clothing and gear:

  • Legal helmet (required);
  • Jacket with gloves (required);
  • Full-length pants (required);
  • Covered footwear — flat-soled covering entire foot and ankle (required);
  • Note: Steel-toe boots are not suitable; shorts, cropped pants, leggings, or jandals are not acceptable.

Recommended: A high-visibility outer layer (fluoro vest or jacket with reflective panels) is strongly recommended for on-road courses. Armoured motorcycle-specific gear is recommended wherever practicable.

Behavioural Issues

  • Suspected to be under the influence of drugs or alcohol;
  • Unsafe or inappropriate behaviour during training.

3.2 BHST Specific Terms

  • The Basic Handling Skills Test (BHST) is a practical assessment against the criteria set by NZTA / Waka Kotahi. The skills and standard required to attend and pass the BHST (including where the BHST is included as part of the Experienced Rider course) are set out in the relevant course description on our website. It is your responsibility to ensure you meet that standard before booking.
  • If you do not demonstrate the skills required to pass the BHST within the time available in your booked session, no refund will be provided. The instructor's assessment of your performance against the NZTA criteria is final.
  • You will need to book and pay for a separate training or assessment session to complete the requirements.
  • Course fees for BHST sessions and courses that include the BHST are for the instructor's time and assessment, not for a guaranteed pass outcome.

3A. Student Warranties and Undertakings

By booking a course and by attending on the day, you warrant, represent, and undertake to Love Motorcycle Training that each of the following is true at the time of booking and remains true at the time you attend the course:

(a) Licence and authority to ride (on-road courses). For courses that are conducted on public roads or that require a licensed rider (including but not limited to Ride Forever Urban Commuter, Silver, and Gold; Adventure Riding 101; Fast Track Love; Performance Cornering; and CBTA assessments), you hold a current and valid driver licence of the class required for that course, and your licence is not suspended, disqualified, surrendered, expired, or subject to any condition that would prevent you from lawfully operating the motorcycle used on the course.

(a1) Off-road introductory courses. For courses conducted entirely off public roads and not requiring a motorcycle licence (New Rider and Experienced Rider, the latter of which includes the Basic Handling Skills Test), no driver licence is required. You warrant that you are of the minimum age specified for the course, and that you have no known medical condition, physical impairment, or other reason why you should not ride a motorcycle in a controlled off-road training environment (see also paragraph (e) below).

(b) Licence class appropriate to the motorcycle. Where you are riding your own motorcycle on the course, the motorcycle is of a class, capacity, and configuration that is appropriate to your current licence class under the Land Transport (Driver Licensing) Rule 1999.

(c) Motorcycle roadworthy and legally compliant. Where you are riding your own motorcycle on the course, the motorcycle:

  • Holds a current Warrant of Fitness (WOF);
  • Is currently registered and licensed for on-road use in New Zealand;
  • Is mechanically sound and free of major defects affecting safe operation, including brakes, tyres, steering, suspension, lights, and chain or drive train;
  • Complies with applicable noise, emission, and equipment standards.

(d) Insurance. Where you are riding your own motorcycle on the course, you hold (or have made an informed decision not to hold) any motorcycle insurance you consider appropriate. Love Motorcycle Training makes no representation about the adequacy of your insurance cover and is not liable for any gap or exclusion in that cover (see clause 9.5(f)).

(e) Fitness to ride — general. You are physically and mentally fit to undertake motorcycle training and to operate a motorcycle safely. You are not aware of any medical condition, physical impairment, or mental health condition that may reasonably affect your ability to participate safely in the course, other than any condition you have disclosed to Love Motorcycle Training in writing under clause 9.4(d).

(f) Fitness to ride — specific disclosures required. Without limiting paragraph (e), you must disclose to us at the time of booking (or immediately if the position changes before your course):

  • Any seizure, blackout, loss of consciousness, or diagnosed neurological condition affecting consciousness or motor control;
  • Any significant cardiac condition, uncontrolled diabetes, or condition affecting balance or coordination;
  • Any recent (within 6 months) surgery, significant injury, fracture, or hospitalisation affecting your ability to ride;
  • Any medication you are taking that carries a warning about operating vehicles or machinery, or that may impair alertness, reaction time, or judgement;
  • Any recommendation from a medical practitioner that you should not ride a motorcycle, or that you should ride only under specific conditions;
  • Any refusal, revocation, or conditional grant of a motorcycle licence by NZTA or equivalent overseas authority on medical grounds.

(g) Sobriety. At the time you commence the course, and throughout the course, you are not under the influence of alcohol, illegal drugs, prescription or over-the-counter medication that impairs your ability to ride safely, or any other substance that impairs alertness, reaction time, coordination, or judgement. we may require you to demonstrate sobriety (including, where reasonable, by a breath test) and may refuse to allow you to participate where sobriety cannot be demonstrated or where an instructor has reasonable grounds to believe you are impaired.

(h) Protective equipment. You will attend the course with the protective clothing and equipment required by clause 3.1, and you warrant that your helmet meets the relevant New Zealand safety standard, is not damaged, and has not been involved in a prior impact that may have compromised its integrity.

(i) Consequences of breach. If any warranty, representation, or undertaking in this clause is or becomes untrue, inaccurate, or misleading, Love Motorcycle Training may, in its discretion and without liability:

  • Decline to allow you to commence or continue the course, in which case the full course fee is forfeited under clause 3.1;
  • Require you to leave the course venue;
  • Report the matter to NZTA, ACC, the Police, or any other relevant authority where Love Motorcycle Training considers it reasonably necessary to do so;
  • Recover from you any loss, damage, or cost suffered by Love Motorcycle Training as a result of the breach, including under the indemnity in clause 9.5.

(j) Ongoing obligation. These warranties are given at the time of booking and are repeated as at the time you commence the course and continuously throughout the course. If your circumstances change between booking and course date such that any warranty is no longer accurate, you must notify us immediately.

(k) Honest and complete disclosure. You acknowledge that Love Motorcycle Training relies on your disclosures under this clause in deciding whether to accept your booking, whether to allow you to participate, and how to manage your safety during the course. Incomplete or misleading disclosure is a material breach of these terms.

4. Cancellation or Amendment by Love Motorcycle Training

4.1 Minor Amendments

Love Motorcycle Training reserves the right to make minor amendments to a scheduled course, including adjustments to the start time of up to 2 hours, without this constituting a cancellation of the booking. Where a minor amendment is made:

  • We will notify you as soon as practicable via phone or email;
  • The amendment does not entitle you to treat the booking as cancelled or to demand a cash refund, subject to the following bullets;
  • If you cannot accommodate the amended time, you may request a free transfer to an alternative course date, subject to availability;
  • Where no suitable alternative course date can be offered within 30 days of the original course date, you may elect to receive a refund of the course fee in full (less any payment processing fees under clause 2.2);
  • The 30-day period may be extended by written agreement between you and Love Motorcycle Training where you are content to wait longer for a specific date or location.

4.2 Cancellation by Love Motorcycle Training

Should we need to cancel your course entirely, or make a change that exceeds the minor amendment threshold in clause 4.1:

  1. We will endeavour to reschedule to a mutually suitable date;
  2. If rescheduling is not practical, we will provide a full refund of the amount paid;
  3. We will notify you as soon as possible via phone or email.

5. Loan Equipment and Motorcycles

5.1 Availability and Booking

  • Loan motorcycles are available at most locations (enquire when booking). Availability is subject to the suitability of the motorcycle to your licence class, height, experience, and the course being undertaken.
  • Protective equipment — advance booking required. Loan helmets, jackets, and gloves must be reserved in advance through our website at the time of booking your course or motorcycle. A hire fee may apply. Protective equipment is not guaranteed to be available on the day unless it has been reserved in advance.
  • Love Motorcycle Training reserves the right to decline the use of loan protective equipment where it does not fit the customer safely, or where the customer has not reserved it in advance.
  • The allocation of a specific loan motorcycle or item of equipment is at Love Motorcycle Training's sole discretion. A specific make, model, or item is not guaranteed.

5.2 Rental Services Licence and Hire Agreement

Love Motorcycle Training holds a Rental Services Licence issued under the Land Transport Act 1998 and the Land Transport (Rental Service Operator Licensing) Rule 1999. As a condition of that licence, each use of a loan motorcycle requires a separate hire agreement to be entered into for that specific hire, in the form required by the regulatory regime from time to time.

  • How the hire agreement is completed. At the start of the course, the instructor will complete the hire agreement electronically on a handheld device, capturing the details of the hirer, the motorcycle, the hire period, and the applicable fees. You will be asked to:
    • Verify the details recorded by the instructor;
    • Provide your signature electronically on the instructor's device;
    • Have your photograph taken as part of the hire record.
  • Identity verification. The photograph captured as part of the hire agreement process forms part of the hire record and is used to verify identity at the point of hire and to satisfy Love Motorcycle Training's record-keeping obligations under the Rental Service Operator Licensing Rule 1999. The photograph is handled in accordance with the Privacy Policy and clause 9.4.
  • Copy of the agreement. On submission, a copy of the completed and signed hire agreement will be emailed to the email address you have provided in your booking. You are responsible for ensuring your email address is current and correct.
  • Electronic signature. Signing the hire agreement electronically on the instructor's device has the same legal effect as a signature on a paper document, in accordance with Part 4 of the Contract and Commercial Law Act 2017.
  • Paper fallback. Where the instructor's device is not available, or where electronic completion is not practical, a paper hire agreement may be used at Love Motorcycle Training's discretion.
  • Sits alongside these terms. The hire agreement sits alongside, and does not replace, these terms and conditions. Where there is any inconsistency between the hire agreement and these terms, the hire agreement prevails to the extent of the inconsistency in respect of that specific hire.
  • Refusal or failure to complete. Failure or refusal to complete the hire agreement, to provide signature, or to have a photograph taken, means the loan motorcycle cannot be issued. Where a customer has booked a course that relies on a loan motorcycle and refuses or fails to complete the hire agreement, the course cannot proceed, the booking is treated as a no-show under clause 2.3, and the full course fee is forfeited.

5.3 Pre-use inspection and acceptance

Before using a loan motorcycle or any item of loan equipment, you must:

  • Participate in a pre-use inspection and familiarisation conducted by the instructor;
  • Identify and raise any pre-existing damage, defect, or concern at that time;
  • Confirm that you understand the controls, functions, and limits of the motorcycle or equipment.

Acceptance of the motorcycle or equipment following the pre-use inspection is taken as your agreement that the item is in good working order and free of defect at the time of acceptance, other than any matter expressly noted during the inspection. Damage identified after the inspection that was not noted at the time is presumed to have occurred during your use, unless you can show otherwise.

5.4 Permitted use

Loan motorcycles and equipment may be used only:

  • During active instruction time, on the course for which they were issued;
  • On the route, training ground, or area designated by the instructor;
  • In accordance with the reasonable directions of the instructor;
  • By the customer to whom the item was issued, and no other person.

Loan motorcycles and equipment may not be used:

  • Outside of instruction time, including before the course begins, during breaks, or after the course concludes;
  • For any purpose other than the course, including personal errands, test rides for purchase, or commuting to or from the course venue;
  • Off the designated course route or training area without express instructor authority;
  • While you are in breach of any warranty in clause 3A (including licence, fitness, and sobriety warranties);
  • Contrary to any term of the hire agreement entered into under clause 5.2.

Use of a loan motorcycle or equipment in breach of this clause is a material breach of these terms and may result in immediate termination of the course under clause 3.1, forfeiture of the full course fee, and liability for damage under clause 5.6.

5.5 Fuel

  • Loan motorcycles are supplied with a full tank of fuel at the commencement of the course.
  • Fuel is replenished at the conclusion of the course under the supervision of the instructor, with the customer paying the cost of the fuel directly (by card or cash at the point of refuel).
  • Where end-of-course refuelling cannot be completed (for example, where a suitable fuel station is not accessible, where the course concludes outside station hours, or where circumstances otherwise prevent it), we will arrange refuelling and invoice the customer for the actual fuel cost.
  • Engine oil, coolant, tyres, and other consumables are the responsibility of Love Motorcycle Training except where damage or unreasonable wear is caused by the customer.

5.6 Damage, loss, and customer liability

(a) Customer liability for damage. You are liable to us for any damage to, loss of, or theft of a loan motorcycle or item of loan equipment where the damage, loss, or theft:

  • Arises from your negligence, recklessness, wilful act, breach of these terms or the hire agreement, or failure to follow reasonable instructions;
  • Occurs while the motorcycle or equipment is being used outside the permitted use described in clause 5.4; or
  • Is not reasonably attributable to fair wear and tear during normal course use.

(b) Extent of liability. Where the customer is liable under paragraph (a), the customer is liable for the reasonable costs of repair or replacement of the motorcycle or equipment, including:

  • Parts, labour, and consumables required to return the item to its pre-damage condition;
  • The reasonable cost of replacement where the item is damaged beyond economic repair or cannot be repaired to a safe and roadworthy standard;
  • Any loss of use suffered by Love Motorcycle Training while the motorcycle is off the road for repair or replacement, limited to the cost of hiring or sourcing a reasonable equivalent replacement for the period reasonably required;
  • Any insurance excess payable by Love Motorcycle Training if the damage is claimed on an insurance policy held by us.

(c) No cap. Subject to clause 9.2 (Limitation of Liability) and to any applicable law, the customer's liability under this clause is not limited to the course fee and reflects the actual loss suffered by Love Motorcycle Training.

(d) Damage not caused by the customer. The customer is not liable for damage, loss, or theft where:

  • It is caused by fair wear and tear during normal course use;
  • It is caused by a pre-existing defect in the motorcycle or equipment that was present at the pre-use inspection, whether or not noted at the time;
  • It is directly caused by the negligence, wilful act, or breach of Love Motorcycle Training or an instructor.

(e) Traffic infringements. You are responsible for any traffic, parking, or safety infringement notice issued in relation to your use of a loan motorcycle, including speed camera infringements and parking fines. Where an infringement is issued to Love Motorcycle Training as the registered keeper, we will transfer the infringement to you under section 133 of the Land Transport Act 1998 (or will invoice you for the amount of the infringement plus any administration fee, at our election).

5.7 Inspection and reporting on return

At the conclusion of the course, the loan motorcycle or equipment must be returned to the instructor or at the location directed. The instructor will conduct a return inspection, and any damage identified will be noted and discussed with you before you leave the course venue. Where damage is identified:

  • Love Motorcycle Training will provide a written estimate of the cost of repair or replacement as soon as reasonably practicable;
  • The customer will be given a reasonable opportunity to comment on the assessment before any recovery is pursued;
  • Recovery may be pursued under clause 5.6, under the hire agreement, or under the indemnity in clause 9.5.

5.8 Incidents and accidents involving loan motorcycles

In addition to the reporting obligation in clause 9.5(d), you must notify us immediately if:

  • You are involved in a collision, crash, or drop of a loan motorcycle, whether or not damage is visible;
  • A loan motorcycle exhibits any unusual mechanical, electrical, or handling behaviour;
  • A loan motorcycle is stolen, interfered with, or left unattended in a manner that may put it at risk.

You must not leave the scene of an incident involving a loan motorcycle until authorised to do so by the instructor or, where required, by the Police.

5.9 Insurance

  • Loan motorcycles are insured by Love Motorcycle Training to the extent Love Motorcycle Training considers appropriate.
  • The customer is responsible for any insurance excess payable under clause 5.6(b), and for damage, loss, or theft not covered by the policy where the customer is otherwise liable under this clause.
  • Love Motorcycle Training's insurance does not cover the customer for their own personal injury (ACC applies), their own property (clause 9.2(f)), or any liability the customer has to third parties (clause 9.5).

6. Group and Corporate Bookings

Groups of 3 or more participants may be subject to additional terms. Please contact us directly for group booking policies.

7. ACC Ride Forever Courses

7.1 About Ride Forever

Ride Forever is a motorcycle training programme subsidised by ACC. We are an approved Ride Forever provider and cannot vary or waive ACC's requirements. ACC sets the programme's structure, pricing, and eligibility criteria from time to time.

7.2 Fees

You pay only the student contribution (currently $20 for Bronze, Urban Commuter, and Silver; $50 for Gold), with ACC paying the balance to us. The student contribution follows the standard cancellation policy in clause 2.3.

7.3 Eligibility

You must meet ACC's eligibility criteria, published by ACC and summarised in the course description, at the time of booking and on the day. It is your responsibility to confirm you meet them. We may verify at any stage, including via NZTA, ACC, or documentation from you.

7.4 Eligibility Failure

If we determine, or ACC later determines, that you were not eligible for a course you attended, you are liable for the difference between the student contribution paid and the full unsubsidised fee. We will invoice you; the shortfall is payable within 14 days. Interest may apply under the Contract and Commercial Law Act 2017, and we may decline to accept further bookings from you until the shortfall is paid.

If eligibility failure is identified before the course, we may decline subsidised attendance, offer the course at the full unsubsidised fee, transfer you to an alternative course you are eligible for, or cancel the booking and refund the student contribution less applicable fees.

7.5 Misrepresentation

Where your representations about eligibility prove false or misleading, we may treat the matter as a material breach under clause 3A(k), recover the shortfall under clause 7.4, report to ACC or other authorities as we consider necessary, and decline future bookings.

7.6 Data Sharing and Programme Changes

By booking a Ride Forever course, you consent to us reporting your attendance, completion, and results to ACC (see clause 9.4 and the Privacy Policy). If ACC changes, suspends, or terminates the programme or our provider status and that affects your booking, clause 9.3 (Force Majeure) or clause 4.2 (Cancellation by us) applies.

8. Disputes and Complaints

8.1 Time Limit for Raising Complaints

Any complaint or dispute concerning a course, a cancellation decision, a refund, or any other aspect of your dealings with Love Motorcycle Training must be raised in writing within 28 days of the date of the course (or the date of the decision complained of, if later). Complaints raised outside this time limit will not be considered, except where Love Motorcycle Training elects to do so at its sole discretion in exceptional circumstances.

8.2 Step 1 — Raise Your Complaint with Us

If you are not satisfied with a decision or an aspect of your course, please contact us in writing as a first step. Include in your written complaint:

  • Your name, the course name, course date and location, and booking reference;
  • A clear description of the issue or decision you are dissatisfied with;
  • Any supporting documentation or evidence;
  • The outcome you are seeking.

Complaints should be submitted through the contact form on our website or through the Student Portal. We will acknowledge receipt of your complaint within 3 business days and aim to provide a substantive response within 10 business days.

8.3 Step 2 — Internal Review

If you are not satisfied with the initial response under clause 8.2, you may request an internal review by a director of Love Motorcycle Training. The request for internal review must be made in writing within 14 days of receiving the initial response, and must set out the grounds on which you consider the initial response to be unsatisfactory. The internal review is final within the Love Motorcycle Training complaints process.

8.4 External Resolution

If you remain dissatisfied after the internal review, you are entitled to pursue external resolution through any statutory, regulatory, or court process available to you under New Zealand law. we do not direct you to any particular external route.

8.5 No Reprisal

Raising a complaint or seeking external resolution does not affect your entitlement to book future courses with Love Motorcycle Training, subject to the terms of this policy. we will not treat a customer adversely for raising a complaint in good faith.

8.6 Interaction with This Policy

See clause 9.0.

9. General Terms

9.0 Statutory Rights Preserved

Nothing in this Section 9, or elsewhere in this policy, limits or excludes any right or remedy a consumer has under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other New Zealand consumer protection legislation that cannot be contracted out of.

9.1 Governing Law and Jurisdiction

This policy, and any booking made with Love Motorcycle Training, is governed by and construed in accordance with the laws of New Zealand. The parties submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute arising out of or in connection with this policy or any booking.

9.2 Limitation of Liability

(a) Inherent risk. Motorcycle training involves inherent risks, including but not limited to loss of control, falls, collisions, adverse weather, mechanical failure, and the actions of other riders or road users. By booking a course, you acknowledge these risks are inherent to the activity and cannot be eliminated through training or instruction.

(b) Statutory rights preserved. See clause 9.0.

(c) Personal injury. Personal injury by accident occurring in New Zealand is covered by the Accident Compensation Corporation (ACC) scheme. Nothing in this policy affects any entitlement you may have under that scheme, and nothing in this clause purports to exclude liability for personal injury to the extent that such exclusion would be contrary to law.

(d) Exclusion of indirect and consequential loss. To the maximum extent permitted by law, Love Motorcycle Training is not liable for any indirect, consequential, or economic loss arising out of or in connection with a course, including:

  • Lost earnings, income, or business opportunity;
  • Travel, accommodation, transport, or fuel costs;
  • Costs, delays, or loss arising from the course affecting any licence test, CBTA assessment, insurance claim, or other third-party appointment or obligation;
  • Loss of enjoyment, disappointment, or distress;
  • Any loss not directly caused by our negligence or breach.

(e) Cap on direct loss. Subject to paragraphs (b) and (c), where Love Motorcycle Training is liable to the customer for direct loss arising from a course, and that liability is not otherwise excluded or limited by law, our total aggregate liability in respect of that course is capped at the fee paid by the customer for the course giving rise to the claim.

(f) Damage to customer's own property. Love Motorcycle Training is not liable for damage to the customer's own motorcycle, helmet, riding gear, clothing, or other personal property brought onto a course, except where such damage is directly caused by the proven negligence of Love Motorcycle Training or an instructor.

(g) Communication devices. Certain courses — including Ride Forever Silver, Gold, Adventure Riding 101, CBTA assessments, and any course or assessment involving on-road coaching or ride-outs — require the use of two-way communication devices fitted to the student's helmet. Communication devices are provided by us and fitted using clip or adhesive mounts. Students should remove any personal communication device from their helmet before the course so ours can be fitted correctly.

By attending a course requiring a communication device, you acknowledge:

  • Fitting and removal may cause minor cosmetic marking, adhesive residue, or surface damage to your helmet, for which we are not liable except where directly caused by our proven negligence;
  • We are not liable for damage to any personal communication device you leave fitted to your helmet during the course;
  • In limited cases and at our discretion, we may use your own device in place of ours where it is reliably compatible with our instructor system.

Opt-out (non-assessment courses only). If you do not accept these risks for a non-CBTA course, notify us at the time of booking or at least 48 hours before the course. We will run the course without a device fitted, but the instructional benefit will be materially reduced and no refund or discount applies.

CBTA assessments — no opt-out. Communication devices are mandatory for CBTA assessments. A customer who refuses device fitment on the day of a CBTA cannot be assessed; the booking is treated as a no-show under clause 2.3 and the fee is forfeited.

Late notification on training courses. Where you raise the issue on the day of a training course (Ride Forever Silver, Gold, Adventure Riding 101, or similar) rather than at least 48 hours in advance, we will at our discretion either fit the device (you are deemed to have accepted the risks by attending) or proceed without a device. Proceeding without a device is reduced-efficiency delivery — instructor coaching shifts from real-time ride commentary to frequent stop-and-discuss pull-overs, which affects the experience of other students in the group as well as your own. For this reason, we may decline to proceed without a device where other students are affected and no practical alternative exists. No refund, transfer, or credit applies in any of these scenarios.

9.3 Force Majeure

(a) Definition. A "Force Majeure Event" is any event or circumstance beyond our reasonable control that prevents, delays, or materially impairs our ability to deliver a course. Examples include earthquakes, extreme weather or natural disasters, pandemics or public health orders, civil unrest, withdrawal of ACC or NZTA approvals or funding, venue closure, instructor incapacitation where no replacement can reasonably be arranged in time, and essential equipment failure where no replacement can reasonably be sourced in time.

(b) Effect of a Force Majeure Event. Where a Force Majeure Event prevents, delays, or materially impairs the delivery of a scheduled course:

  • Love Motorcycle Training will notify affected customers as soon as reasonably practicable by phone, email, or text message;
  • Love Motorcycle Training is not in breach of these terms by reason of the Force Majeure Event;
  • Love Motorcycle Training will, at its election, reschedule the course to an alternative date, hold the course fee as a credit under clause 2.6, or refund the course fee in full; and
  • No further compensation, damages, or consequential loss is payable to the customer by reason of the Force Majeure Event (see clause 9.2(d)).

(c) Partial impairment. Where a Force Majeure Event affects only part of a course, or only some elements of course delivery, Love Motorcycle Training may at its discretion proceed with a modified course (for example, a shortened session, altered route, or substituted content). Where the modification is material, the customer may elect to accept the modified course, transfer to an alternative date, or receive a pro-rata refund for the portion not delivered.

9.4 Privacy and Personal Information

(a) Privacy Policy. The collection, use, storage, disclosure, and handling of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. The Privacy Policy sets out in detail the information we collect, how we use it, who we share it with, and your rights under the Privacy Act 2020.

(b) Consent at booking. By submitting a booking, you acknowledge that you have had the opportunity to read the Privacy Policy and you consent to Love Motorcycle Training:

  • Collecting and holding the personal information necessary to administer your booking and deliver your course, including identity, contact, licence, payment, and where relevant health and safety information;
  • Disclosing your course attendance and results to ACC (Accident Compensation Corporation) for ACC Ride Forever courses, and to NZTA / Waka Kotahi for licensing and CBTA assessments, as required by those agencies;
  • Disclosing your attendance and completion records to your employer where they have booked the course on your behalf;
  • Processing payments through third-party payment providers (including Stripe and POLi), who may store and process your payment information in accordance with their own privacy terms;
  • Using MotoCor (our course management platform) and associated third-party integrations to administer your booking, issue certificates, send course reminders and communications, and maintain training records.

(c) Health and emergency information. Where you disclose medical conditions or provide emergency contact details in connection with a booking, you consent to Love Motorcycle Training using that information to manage safety during your course and to contact the person or persons you have nominated in the event of an accident, injury, or medical emergency.

(d) Health disclosure obligation. You are required to disclose to us any medical condition, medication, or physical impairment that may reasonably affect your ability to participate safely in a motorcycle training course (see also clause 3A — Student Warranties). Information disclosed under this clause will be held and used in accordance with the Privacy Policy and only to the extent necessary to manage your safety during training.

(e) Cross-border processing. Some of our service providers are located outside New Zealand, and your personal information may be stored or processed overseas. Where this occurs, we take reasonable steps to ensure the provider is subject to privacy protections comparable to those in the Privacy Act 2020.

(f) Overriding policy. In the event of any inconsistency between this clause and the Privacy Policy, the Privacy Policy prevails.

9.5 Indemnity and Customer Responsibilities

(a) Customer indemnity. You indemnify us against any loss, damage, cost, or expense (including reasonable legal costs) we suffer in connection with:

  • Damage to any motorcycle, helmet, gear, communication device, or equipment loaned or supplied by us, where the damage arises from your negligence, recklessness, wilful act, breach of these terms, or failure to follow reasonable instructions;
  • Damage to any course venue, facility, training ground, road surface, signage, fence, or other property (ours or a third party's) caused by your conduct during a course;
  • Any claim, demand, or proceeding brought by a third party (including bystanders, other road users, landowners, or authorities) arising from your conduct during a course — covering property damage, economic loss, or (to the extent not covered by ACC) personal injury.

This indemnity does not apply where the loss is directly caused by our own negligence or breach, or where it falls within clause 9.0.

(b) Reporting. You must notify us immediately of any damage, accident, or incident occurring during a course. Failure to report may prejudice our ability to manage the incident and does not extinguish your obligations under this clause.

(c) Your own travel arrangements. Travel, accommodation, transport, fuel, meals, and other arrangements you make to attend a course are your sole responsibility. We may need to cancel, postpone, or amend a course at short notice for operational reasons (including instructor availability, minimum enrolment, weather, venue availability, or a Force Majeure Event), and we are not liable for any such costs you have incurred — regardless of when or whether you had travelled before we notified you of the change. Where you have significant pre-course costs, notify us in advance and we'll prioritise contacting you about any disruption as a courtesy; this does not alter our liability.

(d) Insurance. You are responsible for ensuring you hold any motorcycle, personal, or travel insurance you consider appropriate. We make no representation about adequacy of cover.

9.6 Entire Agreement

This policy, the booking confirmation issued to you, the Privacy Policy, and any course-specific terms expressly incorporated at the time of booking form the entire agreement between you and Love Motorcycle Training. They supersede all prior representations, discussions, emails, social media exchanges, marketing material, and verbal statements concerning the booking.

You acknowledge that no statement, promise, assurance, or representation made by us or any of our instructors, employees, contractors, or agents binds Love Motorcycle Training unless it is expressly recorded in this policy or your booking confirmation. In particular, verbal statements, marketing copy, and informal accommodations granted on a previous occasion do not vary these terms or create any entitlement in respect of future bookings.

Any variation in respect of your booking is effective only if recorded in writing and signed by (or issued on behalf of) a director of Love Motorcycle Training. Instructors, contractors, and administrative staff have no authority to vary these terms.

Nothing in this clause limits any liability we may have for fraud or fraudulent misrepresentation, or any rights preserved by clause 9.0.

9.7 Severability

If any provision of this policy is found by a court, tribunal, or regulator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision is severed to the extent of the invalidity, the remaining provisions continue in full force and effect, and where possible the severed provision is read down, modified, or replaced only to the minimum extent necessary to make it enforceable while preserving the original commercial intent as closely as possible. The invalidity or unenforceability of any provision does not affect any other provision.

9.8 Variation of this Policy

We may amend this policy from time to time to reflect changes in law, regulatory requirements, business operations, pricing, or course offerings. The version of this policy in force at the time of your booking applies to that booking, except where a later version is expressly agreed with you in writing or where a change is required by law.

The current version of this policy is published on our website. Material changes will be notified through publication of the updated policy, an email to customers with an active booking affected, or a notice in the Student Portal.

Each version is identified by a version number and effective date at the foot of the policy. Earlier versions are retained and made available on written request by a customer who booked under that version.

Making a new booking, or continuing to interact with us after a revised policy is published, constitutes acceptance of the revised policy for that new booking or interaction. A revised policy does not retrospectively alter a booking already made.

9.9 Intellectual Property

(a) Ownership of the LoveMoto name and marks. The name "LoveMoto", and all associated logos, devices, and branding elements (together, the "LoveMoto Marks") are owned by their respective proprietor and used by Love Motorcycle Training Limited under licence. The LoveMoto Marks are protected under the Trade Marks Act 2002 and at common law.

(b) Ownership of course materials and content. All course content, training manuals, workbooks, handouts, assessment materials, rider briefings, videos, photographs, audio recordings, presentations, diagrams, signage, course structures, and teaching methodologies used or made available by Love Motorcycle Training (together, the "Course Materials") are the intellectual property of Love Motorcycle Training Limited or its licensors. All rights are reserved.

(c) Limited licence to customer. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Course Materials solely for the purpose of undertaking your booked course and for your own personal, non-commercial learning and reference afterwards. This licence does not permit you to:

  • Reproduce, copy, or distribute Course Materials in any medium, except as strictly necessary for your own personal learning;
  • Share, upload, post, or republish Course Materials on social media, file-sharing platforms, or any public or private channel;
  • Modify, adapt, translate, or create derivative works from Course Materials;
  • Use Course Materials for commercial purposes, including the training of others, the operation of a competing training business, or the development of competing course content;
  • Use the LoveMoto Marks in any manner, including in social media handles, domain names, business names, advertising, or merchandise, without the prior written consent of the trademark owner.

(d) Third-party materials. Some Course Materials incorporate content licensed from third parties, including ACC, NZTA / Waka Kotahi, the Institute of Advanced Motorists, RoSPA, or others. Such content remains the property of the relevant third party and your access is subject to any conditions they impose.

(e) Feedback. Any feedback, suggestions, ideas, or improvements you provide to us regarding courses, materials, or the Student Portal may be used by Love Motorcycle Training without restriction, attribution, or compensation. This does not apply to your personal information, which is handled under clause 9.4 and the Privacy Policy.

(f) Recording on courses. Recording of course content, instructors, other students, or Course Materials during a course is permitted only with our express prior consent. See clause 9.11 for detail, including reasonable personal photography.

(g) Survival. This clause survives the completion, cancellation, or termination of any course booking.

9.10 GST, Fees, and Payment

(a) GST inclusive. Unless expressly stated otherwise at the time of booking, all course fees and other charges quoted by Love Motorcycle Training are inclusive of Goods and Services Tax (GST) at the prevailing rate. Love Motorcycle Training Limited is a GST-registered entity and GST receipts are available on request.

(b) Currency. All fees are quoted in New Zealand Dollars (NZD). Where payment is made from an overseas account or in a foreign currency, you are responsible for any currency conversion costs, bank fees, or international transaction fees imposed by your payment provider.

(c) Pricing changes. Course fees are subject to change without notice. The fee applicable to your booking is the fee displayed or confirmed at the time your booking is made. A change in the published fee after your booking does not affect the fee already agreed for that booking, and does not entitle you to a refund of any difference.

(d) Payment methods. Love Motorcycle Training accepts payment through the payment methods offered at the time of booking, which may include credit or debit card (via Stripe), online banking (via POLi), bank transfer, or other methods at our discretion. Payment by cash or cheque is not generally accepted and must be pre-arranged.

(e) Dishonoured payments. Where a payment is dishonoured, reversed, charged back, or reclaimed by your payment provider after a booking has been confirmed, Love Motorcycle Training reserves the right to:

  • Cancel the booking immediately and without further notice;
  • Recover any resulting shortfall, including bank fees, chargeback fees, and payment processor fees, directly from you;
  • Require cleared payment by an alternative method before rebooking.

(f) Refunds and credits. Refunds and credits are processed in the same currency and to the same payment method as the original payment, to the extent reasonably practicable. Where the original method is not available or not practical, Love Motorcycle Training may issue the refund or credit by an alternative method of its choice (for example, direct bank transfer). Payment processing fees are non-refundable (see clause 2.2).

9.11 Media, Photography, and Marketing Consent

(a) What we capture. During courses and related activities we or our authorised representatives may capture photographs, video, audio, and similar media showing you riding or training, your motorcycle and equipment in use, your voice where captured incidentally on comms, and group photographs at briefings, debriefings, or course conclusions.

(b) How we use it. Subject to paragraph (c), you consent to us using captured media for:

  • Marketing and promotion (website, social media, advertising, print, trade events);
  • Internal training, quality assurance, and instructor development;
  • Reporting to ACC, NZTA, or other regulators where required;
  • Illustrating our programmes to prospective customers, funders, and partners.

(c) Reasonable restraint. Media will be used fairly and professionally. We will not use media in a way that is reasonably likely to embarrass, ridicule, or misrepresent you. Where a close-up portrait of a specific individual is used as the primary subject of a marketing piece, we'll seek their specific consent first. We will not provide media to third-party advertisers or media outlets without a legitimate Love Motorcycle Training purpose.

(d) Opt-out. You may opt out of marketing use of captured media by notifying us in writing at the time of booking, or on the day of the course before media is used. Opt-out is forward-looking only and does not require us to withdraw media already published in reliance on prior consent — though we'll make reasonable efforts to remove a clearly identified published item where practical. You cannot opt out of: media captured for regulator reporting; media captured incidentally where you are not the primary subject and it has already been used; or records retained for internal training and evidence.

(e) Other students and your own capture. Media including other students or instructors will be used consistent with their own consent. You do not have a right to receive, reuse, or distribute media in which other identifiable individuals appear. You may take reasonable personal photographs or short video clips of your own motorcycle, riding, or yourself, provided other people are not clearly identifiable without their consent (see also clause 9.9(f)).

(f) Privacy and revocation. Media capture and use is personal information under the Privacy Act 2020, handled under clause 9.4 and the Privacy Policy. You may revoke consent for future marketing use at any time by notifying us in writing; we will cease using the relevant media in new marketing within a reasonable period. Published media is not required to be recalled.

Policy Acceptance

By booking your course, you confirm that you have read, understood, and agreed to these Full Terms and Conditions, the Summary, and the Privacy Policy.